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Good Afternoon Child Care Center Administrators,
Please let your staff members know that any Educator having issues with Ed Access accounts needs to use the Program Assistance – Delaware Department of Education link to request ED Access assistance. The DEEDS Early Learning Team (DELT) does not have any access to Ed Access accounts, and cannot reset them. Also, DELT cannot work with anyone via phone to reset an account or change information associated with an Ed Access account. Leaving a voicemail or creating a ticket about login issues creates a delay in getting the issue resolved.
When using this link please ensure that the Educators are using their PERSONAL EMAIL associated with their Ed Access Account and that from the “I need help with” drop box they are selecting ED ACCESS and not Early Learning Certification.
It is imperative that once Educators submit a request that they monitor their email inbox as that is how Ed Access Support will work with them to fix any issue.
DEEDS Early Learning Team
The Office of Child Care Licensing