| | Answers to Frequently Asked Questions |
| 1. How long is the review process to become an administrator for your program in the DE ECE Portal? The turnaround time has been between 24-72 hours, or within 3 days. Administrators and family child care providers that already had a DE ECE Portal profile should have access to the background check module in their profile. 2. Can people still do walk-in appointments? No, an applicant must make an online appointment to be seen. The State Bureau of Investigations no longer allows walk-ins. 3. Once the background check form is submitted to CHU, how long until they should expect an email? Child care persons will receive a response the same business day if the form is sent by 3PM. If after 3PM, it could be the next business day. As of today 9/13/23, all forms that have been submitted have received a response. 4. Who will that email come from so they can look for it? The email will come from the Delaware.gov email address from staff in the Criminal History Unit. 5. Who can submit the background form to CHU – can a program or only the applicant? Only the applicant should be submitting the form. The applicant will receive the response email because it is sent to the personal email address listed on the background check form. 6. Does it matter who submits the background form? Only the applicant should submit the form. 7. Once the fingerprints are taken – how long before eligibility letter? The time will vary based on the volume and when the results are received by the Criminal History Unit. It is early in this process to give a firm turnaround time, but we will update everyone on our future Provider Call. |
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| | Dear Early Childhood Program Partner, The new State Bureau of Identification’s background check process will begin on Monday, September 11, 2023! This will increase appointment availability, offer more flexible hours, and offer more locations. Please use our new step-by-step guide and walkthrough video below (Step #4) on How to Register for your Appointment! |
| The new background check process requires the following easy steps: Step 1) A center administrator, large family child care provider, or family child care provider logs into the Delaware ECE Portal, generates a background check form, and prints the pre-filled background check form for an applicant. Background Check Form Guide Background Check First Time User Video If you have already created a profile for the Delaware ECE Portal: Sign In Video Forgot Your Password Video If you need to create a profile for the Delaware ECE Portal: Sign up Video My Early Childhood Career Journey Video Step 2) The applicant completes, signs, and dates the form and returns it to the Criminal History Unit (CHU) via email: DSCYF_CHU@delaware.gov or via fax: (302) 633-5191. Step 3) Upon receipt of the completed form, CHU will email the person the IdentoGO Service Code and No Charge Authorization Code. Step 4) The applicant signs up for an IdentoGO appointment online using the service code and provides the no-charge authorization code for payment. The IdentoGo helpline phone number is 1-844-539-5541 for any issues setting up your appointment. Step-by-step guide on How to Register for your Appointment
Step-by-step video on How to Register for your Appointment
List of appointment locations Step 5) The applicant attends their selected, in-person appointment. Step 6) CHU receives the background check results and sends an eligibility determination or provisional eligibility notification to the CHU contact. Individuals only receive a determination letter via mail (sent to the address provided on the form) when they are either determined ineligible or prohibited from employment. Please share this new procedure with prospective employees and existing staff who need to schedule a criminal background check beginning September 11, 2023. Best,
The Early Childhood Support Team |
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DE ECE Program Portal Background Check Form Guide IdentoGO Fingerprinting Locations_September 2023 Dear center administrators, family and large family child care providers, This email provides more information about “Step 1” in the new background check process. This first step is for employers ONLY. Please see the attached guide for visual, step-by-step instructions. Family and large family child care providers and center administrators must log into the Delaware ECE Portal, generate a background check form, and print the pre-filled background check form for a new hire applicant or adult household members. If you have already created a profile for the Delaware ECE Portal: Sign In Video Forgot Your Password Video If you need to create a profile for the Delaware ECE Portal: Sign up Video My Early Childhood Career Journey Video Everyone can use the following instructional videos to generate and print the pre-populated comprehensive background check form: Background Check First Time User Video. If you need help accessing the background check form in the Delaware ECE Portal, you can: use the chat in the Professional Portal at the bottom left corner of your screen; send the WELS Foundation team a message via email at: Support@WelsFoundation.org, or call them at: (302) 549-4212 from Monday – Friday, 9am to 5pm. Thank you for your continued commitment to Delaware’s children. Best,
The Early Childhood Support Team | Dear Early Childhood Program Partner, The new State Bureau of Identification’s background check process will begin on Monday, September 11, 2023! This will increase appointment availability, offer more flexible hours, and offer more locations. There will be 9 IdentoGO locations open for Delawareans to receive a background check: list of locations. |
If you have already scheduled an appointment that is after September 11, 2023 – proceed with going to your in-person appointment.- If you need to schedule an appointment from September 11, 2023, on, you will need to register for an appointment ONLINE through these steps.
- Walk-in appointments will no longer be available at any location.
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| The online process requires the following easy steps: Step 1) A center administrator, large family child care provider, or family child care provider logs into the Portal Delaware ECE Portal, generates a background check form, and prints the pre-filled background check form for an applicant. Step 2) The applicant completes, signs, and dates the form and returns it to the Criminal History Unit (CHU) via email: DSCYF_CHU@delaware.gov or via fax: (302) 633-5191. Step 3) Upon receipt of the completed form, CHU will email the person the IdentoGO Service Code and No Charge Authorization Code. Step 4) The applicant signs up for an IdentoGO appointment online using the service code and provides the no-charge authorization code for payment. Step 5) The applicant attends their selected, in-person appointment. Step 6) CHU receives the background check results and sends an eligibility determination or provisional eligibility notification to the CHU contact. Individuals only receive a determination letter via mail (sent to the address provided on the form) when they are either determined ineligible or prohibited from employment. Please share this new procedure with prospective employees and existing staff who need to schedule a criminal background check beginning September 11, 2023. Best,
The Early Childhood Support Team |
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